Most people think change is hard. In business, whether it’s a process change or cultural shift, managers are frustrated with the speed and success of change within organizations.
There are two kinds of change you can lead: reactive change and sustainable change. Reactive change means people change because they feel like they should, have a short-term incentive or are avoiding pain or consequences. As soon as the stimulus or threat is removed, they return to their regular habits or patterns. Sustainable change happens when people have a desire to develop the habits and patterns necessary to make the change.
– Randy Hall, 4th Gear Consulting